City of Cape Town - The City's Information Office and Legal Services



Welcome to the Access to Information website


The information on this site fulfills the City's constitutional obligation, in terms of South Africa's Promotion of Access to Information Act (No. 2 of 2000), to ensure transparency and accountability in its affairs, and to ensure that  the public has effective access to information about the City and its governance.

Records held by the City include information about legislation, elections, Council matters, finance, staff, training and development procurement services, licences and permits, urban planning, transport planning, environmental management, roads, cleansing services, and a great deal more.

The responsibility for Access to Information is housed in the City's Legal Services Information Office.

The role of the Information Office is to:

  • Record and process all requests and appeals
  • Ensure that the relevant fees are paid, if any
  • Refer requests and appeals to the relevant Deputy Information Officers for attention, processing and finalisation.
  • Provide information to the person requesting the information or refuse to grant the information in full or partially.

Information for visitors

Tourism is one of Cape Town's greatest assets as it generates income and creates jobs, business and other opportunities.

Through its Tourism Development Department, the City of Cape Town is committed to ensuring that tourism is led by local government, driven by the private sector, and firmly based in local communities and organisations.

The City has developed the Tourism Development Framework which aims to develop and maintain tourism attractions, facilities and infrastructure in a sustainable way, and build the capacity of local business to benefit from the opportunities offered through the tourism industry. For more information on the activities of the Tourism Development Department please click here.

For information about tourism activities, events, accommodation and reservations in Cape Town please contact :

Cape Town Tourismon 021 487 6800 or visit the tourism website –

For more information on Cape Town Routes Unlimited (CTRU) as the tourism marketing body as well as for tourism information on the Western Cape please consult the website -


MyCiTi bus fares will increase on 1 July 2013, in line with the annual service tariff increases levied by the City at the start of a new municipal financial year.

The increases were included in the City's 2013/2014 budget, which was passed on Wednesday, 29 May 2013. The municipal financial year begins on 1 July 2013 and ends on 30 June 2014.

“The City has sought to keep the fare increases as low as possible and we are confident that the increases are reasonable. The MyCiTi service still remains an economical way to commute,” says the City's Mayoral Committee Member: Transport for Cape Town, Councillor Brett Herron.

The tariff for a trip on the main route between the Civic Centre and Table View will increase from R10,60 to R11,50 and the fare for a trip on an area service will rise from R5,30 to R5,80. The airport service tariff will increase from R57,00 to R62,00 for adults and from R28,10 to R30,30 for children aged four to 11 years old. MyCiTi fares are exempt from VAT.

The cost of a monthly ticket for the airport service will rise from R449,50 to R484,60, and the cost of issuing a myconnect card will increase from R23,00 to R25,00.

As before, children under the age of four, and less than one metre in height, travel free on MyCiTi.
Published by the City of Cape Town.

Cape Town Civic Cntr, Buitengracht St, 8001 Cape Town, Western Cape
Tel: 021 4001111 |
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